FAQS

What currency are the prices do I see in the site?

All prices are in GBP, you can change this at the bottom of the site to your home currency

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays overseas 


Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at hello@thebrowgeek.co.uk


I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

We cannot accept back any cosmetic items or brushes due to hygiene laws. 

This includes shampoo, saline, tint kits and any product that does not come sealed 

Any item that is sealed, can be returned. You are responsible for the shipping costs - and all postage costs to you will not be refunded, you have 14 days in order to return (starting on the date you received your item, and is calculated based on the UK time and date zone) 


Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.  Courses are non refundable 

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at hello@thebrowgeek.co.uk
If the given address is wrong we can change the address to the correct one within 2 hours. No refund will be given after the 2 hours of incorrect submission.  This is due to us using a fulfilment centre 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to hello@thebrowgeek.co.uk
and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks